How Truevel handles customer, driver, corporate, booking, KYC and payment information.
Truevel stores account details, contact information, booking details, trip locations, selected vehicles, payment records, uploaded media and corporate billing data needed to run the rental service.
We use this information to confirm bookings, manage vehicles and drivers, process advance payments, support corporate billing, prepare invoices, respond to support requests and improve operations.
Self-drive and driver workflows may require document details or uploads. Admin users should access these only for verification, compliance and operational needs.
Information may be shared with assigned drivers, corporate travel desks, payment providers, notification providers or support staff when needed to complete a booking or invoice workflow.
Operational records are retained while the account, booking, contract or invoice remains active, unless removal is required by law or an authorized admin action.